I have to admit, I am still frustrated with NVR mortgage. Our big issue with them came about because we had a list of things that had to be done by closing. We had been getting those things done, no problem. All of a sudden, we are told that there is a much quicker timeline on things that we had never been told. Speeding up things cost us money that we had not planned to spend. NVR threatened to delay our closing, which would have cost us a fee every 4-5 days to extend the rate lock. I felt very bullied by them. It was just wrong on so many levels because we never were told about these deadlines before. So after thinking about it, I called NVR and said we shouldn't be held responsible for their mistake by having to pay for a rate lock extension. After an exchange of words with the lender, a call to the sales rep and a few days past, they agreed to pay for the lock extension if we needed it. Luckily, we won't need it because we already took steps to speed up what they needed. All things are settled, but doing it hastily cost us money. And that. ...I blame NVR for. I'm disappointed. This could have been avoided. I'm just ready to go to closing and be done with them.
By the time we closed, I was more excited to be done with NVR than to move into the house!
ReplyDeleteThat's exactly how I feel at this point!
ReplyDeleteWe've had the same "bullying" issues with NVR as well. We gave pushback on the issues we had and luckily we have an awesome sales rep who showed up at their office on our behalf as well. Although he was willing to help us, no one in this process works for us, so home buyers have to be their own advocates and fight back when something isn't right!
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