Great Customer Service Experience with Ryan Homes

First off, to follow up on a previous post, my columns were addressed. One of the PMs, Matt, came out the next day after I posted to fix them.He tried to fix them and paint them, but the reality is, the guys who originally "fixed" them kind of made a mess of them, so they needed a little more work than Matt could do that day. But I appreciate how quick he came out to deal with it.

So, this morning I went online and sent a message to Ryan Homes about my columns and a roof leak that we noticed in the last storm. About 5 hours later, I got a telephone call from a guy named Drew. I am not sure of his position in the company, but he came out the same day to address my issues. He did a water test to determine the source of the leak on the porch. He made an appointment to get our columns looking good again. While here, he also advised us on some other issues we had, including the need to fertilize the grass, and fixed a couple of other problems we noticed around the house. He was seriously a jack-of-all trades. He had a very helpful attitude and was more than willing to help, which is more than i can say for some other folks. Now, there has to be a follow up to today's work, but that's fine. It should be taken care of pretty soon. I am quite impressed with Ryan Homes Customer Service though. Thanks guys!

The Reality Is...

The reality of new construction is...things will break. Things will not be perfect. And that's fine. That is perfectly okay. I expect it. What distinguishes one builder from the next is how they handle these things. I am happy overall with my home. Are there things that have needed repairs? Yes. Will there be more things? Yes! And that's okay...and as long as it is done the right way, I will continue to be happy with my home.

Landscaping woes... and more

UPDATE: See below

Our trees have been dead since we closed. Not just my trees, at least four of my neighbors have dead trees too. They look awful. Our PM told us he would replace them if they didn't make it. But now he is gone to a new community. This is very concerning. I challenge all Ryan home owners to BEWARE of landscaping. I'll post photos of the trees soon. The grass is ok. It could be better but it's ok. I'm thinking we will fertilize it soon. Nothing will save the trees. Three out of four are pretty much dead. I dont suggest closing on a house with questionable landscaping. I'm going Ryan Homes steps up and fixes this. I'll keep everyone posted.

The other major issue we are having is the columns on the porch are falling apart. There have been three or four attempts to fix them. The latest fix may have worked. They shot up the panels with a nail gun and glued the seams. They need to sand it down and repaint it. It's been about two weeks since they last worked on it. So far, no painter. 

UPDATE: Our PMs Adam and Matt were on it quickly. They replaced my trees and a neighbor's trees as well. The trees look good and healthy. The landscaper left two of the old trees because they *might* come back. He left an additional tree in a pot in case one of those trees dont make it. I can appreciate that they kept their end of the bargain on this. Unfortunately, the land here is pretty sandy. So when the old trees were pulled, one neighbor suggested putting peet moss or something in it, or some sort of quality soil around the new tree. The landscaper did not do that. I don't think he understood English that well, to be honest. But that may be part of the reason the old trees died. Maybe I will dig around them and put a better soil around it. Again, I am happy with what was done to rectify this issue. Thank you Adam and Matt for dealing with my trees. Although I know you aren't happy about it, I appreciate you doing it anyway.