Ten Month Inspection and Baluster Upgrade Issue

It's that time! Actually we are pretty late with it, but nonetheless, tomorrow...our issues will be corrected. A major part of the correction began today with fixing a bad water issue outside. I'm very happy that is getting repaired, I just hope that the fix works this time. My sod looks awful but my trees look good! I tried adding some color to the flower bed but it's so hot here that everything is growing poorly. I'll keep everyone posted on issues we had our first year in and how they were  handled, or not handled.

One major thing that we were told won't be handled is the balusters. That's a major issue for us, and one of the guys from the district office called to tell me that we won't be getting them. I would tread very lightly with upgrades. We were told all three floors would have the metal balusters. The price was something like $2000. Maybe it was $1500? That was the price offered when we were planning to have a two level house. When we switched to a three level house, the number of balusters was cut at least in half for two floors. We were told the third floor would have balusters, but they were not put in. I asked for half of my money to be refunded or the issue to be corrected. They denied us. If you only did half the work, why take the entire amount of money? The guy we spoke to said the upgrades aren't prorated. That seems wrong to me. If I got more wood flooring, I would be charged based on the amount of the area. But things like balusters....They can charge a flat rate? That's dead wrong. I'm not at all happy about it. It doesn't seem like a big deal to some folks, but I'll post photos soon to show you all the difference. There is a reason we paid for them. It changes the space in a big way. Anyway, keep an eye out for my follow up post about the things that are fixed and about the photos of balusters. I'm thinking we should've skipped that and a few other "upgrades". As a consumer, you just end up stuck. It's hard to fight against a large company when it's just you. I'm tired of fighting. Right is right, wrong is wrong. Not giving me what I paid for is...wrong. Stay tuned.